Managed NOC Service
Edgestone’s Managed Network Operations Center (NOC) service provide continuous monitoring and management of your IT infrastructure, ensuring optimal performance and minimizing downtime.
Our service
Enhance Your Network Connectivity
A well-managed Network Operations Center focuses on monitoring, performance management, fault detection, security, traffic management, automation, and scalability
Network Monitoring and Performance Management
Stay ahead with real-time insights into your network's health and performance.
- Real-time Monitoring : Continuous surveillance of network health, including bandwidth usage, traffic flows, and device statuses. This helps in detecting issues like slowdowns or outages.
- Performance Metrics : Key metrics to track include latency, uptime, throughput, jitter, and packet loss. These metrics help identify bottlenecks, capacity issues, or potential risks to network performance.
- Alerting and Notifications : Automated alerts based on thresholds to notify staff about abnormal conditions, such as equipment failures or performance degradation, enabling quick response to issues.
Fault Detection and Incident Management
Quickly identify and resolve issues to minimize downtime and disruptions.
- Automated Fault Detection : Systems that automatically identify faults (e.g., device failures, service interruptions) and trigger alarms.
- Incident Response : Once a fault is detected, the NOC is responsible for taking corrective actions (e.g., re-routing traffic, resetting devices, or escalating to higher-tier support).
- Root Cause Analysis : For recurring or critical incidents, understanding the root cause and implementing solutions to prevent future occurrences is crucial.
Network Configuration Management
Simplify and streamline the setup and updates of your network infrastructure.
- Configuration Changes : Managing network device configurations, such as routers, switches, and firewalls. This includes deploying software updates, patching, and ensuring configurations align with company policies.
- Version Control : Tracking different versions of configurations and maintaining backups to avoid configuration drift, ensuring recovery in case of a failure.
- Documentation and Compliance : Ensuring network configurations are documented and comply with organizational and regulatory standards.
Security Management
Protect your network with robust tools and proactive threat prevention.
- Intrusion Detection and Prevention : Monitoring for unauthorized access attempts or security threats (e.g., DDoS attacks, malware).
- Firewall and VPN Management : Configuring and maintaining firewalls, VPNs, and other security systems to ensure data protection and prevent unauthorized access.
- Access Control : Enforcing policies for network access based on user roles, ensuring only authorized personnel can modify critical systems or access sensitive information.
- Regular Security Audits : Conducting regular checks to ensure the network is protected against emerging threats, and identifying any vulnerabilities.
Bandwidth and Traffic Management
Optimize resource allocation to ensure seamless connectivity and efficiency.
- Traffic Shaping : Controlling data flow to optimize bandwidth usage, prioritize critical traffic (e.g., VoIP, video), and manage network congestion.
- Capacity Planning : Assessing current and future bandwidth needs and ensuring the network can handle expected traffic growth without performance degradation.
- Load Balancing : Distributing traffic across multiple paths or servers to ensure even utilization and prevent any one resource from being overloaded.
Backup and Disaster Recovery
Safeguard your data and ensure rapid recovery in the face of unexpected events.
- Data Backup : Ensuring regular backups of critical network data, device configurations, and security settings. This helps to restore services quickly in the event of a disaster or outage.
- Disaster Recovery Plans : Developing and testing plans to ensure the NOC can quickly recover from major failures (e.g., site outages, cyberattacks) and minimize downtime.
Automation and Orchestration
Enhance efficiency with intelligent automation and streamlined workflows.
- Automated Responses : Using automation tools to handle routine tasks like restarting devices, applying patches, or provisioning new resources, which reduces human error and accelerates issue resolution.
- Orchestration : Coordinating across different systems and services to ensure workflows are efficient and seamless. For instance, an automated orchestration system might prioritize traffic or scale resources based on network conditions.
Reporting and Analytics
Gain actionable insights with comprehensive reports and data-driven analytics.
- Data Analytics : Collecting and analyzing network data to identify trends, optimize performance, and predict future needs (e.g., bandwidth spikes during seasonal events).
- Reports : Generating regular reports on network health, security incidents, performance metrics, and compliance status for stakeholders and management.
- KPI Tracking : AMonitoring Key Performance Indicators (KPIs) such as Mean Time to Resolution (MTTR) or network uptime to ensure that service levels are met.
Service Level Agreement (SLA) Management
Ensure consistent performance with clear metrics and accountability.
- SLA Monitoring : Ensuring that the network service is aligned with the agreed-upon service levels, including uptime, response times, and performance standards.
- Proactive Issue Resolution : Identifying and addressing issues before they violate SLAs, ensuring high-quality service for customers.
Scalability and Future-Proofing
Adapt to growing demands with flexible and future-ready network solutions.
- Scalability : The ability to quickly scale network infrastructure to handle increased traffic or new services without compromising performance.
- Future Planning : Evaluating emerging technologies (e.g., 5G, SD-WAN) and adapting the NOC’s operations to handle future demands, security requirements, and regulatory compliance.
Collaboration and Communication
Enable seamless teamwork with integrated communication tools and features.
- Coordination with Other Teams : Ensuring close collaboration between network engineers, IT security teams, and other departments. This improves response times and ensures comprehensive network management.
- External Vendor Management : If the network relies on third-party providers (e.g., cloud services, ISPs), maintaining effective communication and managing vendor performance is crucial.
Training and Knowledge Management
Empower your team with the skills and knowledge to manage network systems effectively.
- Staff Training : Continuous training for NOC staff to stay updated on new technologies, tools, and best practices.
- Knowledge Base : Maintaining a repository of troubleshooting guides, configuration templates, and incident logs to enable quicker issue resolution.
Why Choose Us
Our managed NOC service is customised for businesses
- Expertise and Experience : Our team possesses extensive experience in managing complex network infrastructures across various industries.
- Proactive Approach : We utilize advanced monitoring tools to detect and address potential issues before they affect your operations.
- Cost Efficiency : By outsourcing NOC services to Edgestone, you can reduce operational costs associated with maintaining an in-house team.
- Scalability : Our solutions are designed to scale with your business, accommodating growth and technological changes seamlessly.
Working
How It Works
Our NOC (Network Operations Center) service provides businesses with round-the-clock monitoring, ensuring that networks remain secure, efficient, and operational at all times. Our team of highly skilled professionals proactively identifies and resolves potential issues before they impact performance, minimizing downtime and maximizing reliability. With advanced tools and real-time analytics, we deliver detailed insights into your network’s health, enabling swift responses to any anomalies. From routine maintenance to critical incident management, our NOC service ensures seamless operations while reducing operational burdens. Whether you’re scaling up or maintaining existing systems, we provide the expertise and support needed to keep your network running at peak performance, 24/7.
Consultation
Understand your specific connectivity requirements
Customisation
Design a solution customised for your business needs
Implementation
Seamless setup & activation of your services
Support
Ongoing monitoring & 24/7 technical assistance
